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Guest Help & FAQ
Answers to booking, payments, policies, and trip logistics. Need a hand? Send us a quick note and our team will reply shortly.
How do I book?+
Open a property page and click “Check Availability.” We use Planyo for live calendars and secure bookings. If you prefer, send dates via the form and we’ll place a hold.
What deposit is required?+
Deposit size depends on property terms and season. Exact amount appears before payment.
What payment methods are accepted?+
Major cards and bank transfer are accepted. A deposit confirms the booking; the balance is due per your confirmation (often 30–45 days before arrival).
What is the cancellation policy?+
Each villa has its own policy shown before payment. Most allow free cancellation within 24–48h after booking and then follow a tiered schedule.
Do you charge a security deposit?+
Some villas require a refundable security hold. It’s released after check-out pending inspection.
When do I get the exact address and check-in instructions?+
After full confirmation you’ll receive a digital guest guide with address, contact, directions and check-in details.
Do you arrange airport transfers?+
Yes. We can set up private transfers, car rental, or boat taxis. Ask in the message and include flight details if available.
Can you help with activities or chef services?+
Absolutely—tastings, cruises, private chef, childcare, and more. Tell us your wishlist and we’ll coordinate.
Can I change dates or guest count?+
Yes, subject to availability and any rate differences. Send your booking reference and new dates via the form.
How do refunds work?+
When eligible, refunds follow the cancellation policy and payment provider timelines.
Didn’t find what you needed? Use the form on the right and we’ll help.
Still need help?
Send us a support request — we usually reply within a few hours.